Gorgias Review
The ecommerce helpdesk: support + AI Agent built for Shopify
Try Gorgias — plans from $10/mo (Starter, 50 tickets/mo)
Visit Gorgias →How we test & rank tools
- We verify pricing, free-plan limits and feature gates on the vendor's official pages (last check: September 23, 2026).
- We score for small-business value: setup time, real AI capability and total cost at realistic usage.
- Rankings are editorial — vendors can't pay for placement, and commissions never change scores.
What we like
- Deepest Shopify integration on the market — refund, cancel and edit orders right inside the ticket
- Ticket-based pricing, not per-seat: unlimited agents on Pro and above
- AI Agent resolves order/returns questions and only bills per successful resolution ($0.90–$1.00)
- Revenue attribution shows exactly how much support chat contributes to sales
What to watch out for
- Ticket overages ($0.36–$0.40 each) punish spiky support volume
- AI Agent billed separately per resolved conversation on top of the plan
- Built for ecommerce — a poor fit if you are not selling products online
Key features
AI AgentShopify order actionsHelpdeskLive chatRevenue statistics
Our verdict
The ecommerce helpdesk: for a Shopify brand with predictable ticket volume, native order actions plus per-resolution AI beats per-seat rivals on total cost.
FAQ
Does Gorgias have a free plan?
No (7-day trial). Check the vendor's site for current limits before signing up.
How much does Gorgias cost?
Paid plans start at $10/mo (Starter, 50 tickets/mo). Pricing is re-verified regularly (last check: September 23, 2026) but can change — always confirm on the vendor's site.
Who is Gorgias best for?
Best for: Shopify & DTC brands. The ecommerce helpdesk: for a Shopify brand with predictable ticket volume, native order actions plus per-resolution AI beats per-seat rivals on total cost.
What are the main drawbacks of Gorgias?
The two biggest watch-outs in our review: Ticket overages ($0.36–$0.40 each) punish spiky support volume; and AI Agent billed separately per resolved conversation on top of the plan.
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Disclosure: this page contains affiliate links. If you buy through them we may earn a commission at no extra cost to you. Pricing and features are re-checked regularly but can change — always confirm on the vendor's site.