Gorgias vs Tidio
Two popular tools, one honest comparison — so you can pick in five minutes instead of five hours.
Quick verdict
Choose Gorgias if: shopify & dtc brands matters most to you and $10/mo (Starter, 50 tickets/mo) fits your budget.
Choose Tidio if: you need small e-commerce stores instead — very easy setup — live chat working in under 10 minutes.
Side-by-side comparison
| GOGorgias | TDTidio | |
|---|---|---|
| Starting price | $10/mo (Starter, 50 tickets/mo) | $24.17/mo billed yearly |
| Free plan | No (7-day trial) | Yes (50 conversations/mo) |
| Best for | Shopify & DTC brands | Small e-commerce stores |
| Biggest strength | Deepest Shopify integration on the market — refund, cancel and edit orders right inside the ticket | Very easy setup — live chat working in under 10 minutes |
| Biggest drawback | Ticket overages ($0.36–$0.40 each) punish spiky support volume | Lyro AI conversation credits run out quickly on cheaper plans |
| Key features | AI Agent, Shopify order actions, Helpdesk | Live chat, Lyro AI answers, Shopify sync |
| Our rating | 4.6 / 5 | 4.6 / 5 |
Ready to try? Both have solid options:
Try GorgiasTry TidioWhich one wins overall?
By our scoring, Gorgias edges ahead (4.6 vs 4.6) — mainly because deepest shopify integration on the market — refund, cancel and edit orders right inside the ticket. But "best" depends on your situation: Gorgias and Tidiotarget slightly different users, so read the quick verdict above before deciding.
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