Smartsupp Pricing Explained and the Mira AI Add-On

What Smartsupp actually is

Smartsupp is a live chat tool built for small e-commerce shops. You drop a chat widget on your site, and it also pulls in WhatsApp and Messenger messages so you're not juggling three apps. The free plan includes all three channels, which is unusual — most competitors lock WhatsApp behind a paid tier.

The other thing Smartsupp does well is visitor recording. You can watch how shoppers move through your store, which pages they linger on, and where they bail. For a store owner trying to figure out why carts get abandoned, that's genuinely useful.

It's not a full helpdesk. There's no ticketing system, no email marketing, and the automation side is lighter than what Tidio or Crisp offer. Smartsupp is best understood as a budget chat tool that punches above its price for small shops.

Smartsupp pricing, plan by plan

Smartsupp's paid entry point is the Solo plan at €14 per month billed yearly. That gets you one operator and unlimited conversations. For a solo founder running a Shopify store, that's a hard price to beat — most competitors charge per agent and cap conversations.

The free plan is real but tight. You get one operator and 25 conversations per month, plus only 14 days of chat history. That's enough to test whether chat helps your store, not enough to run on long-term.

If you need automation, you're jumping to Plus at €21 per month. That's where Flows — Smartsupp's visual workflow builder — unlocks. Flows let you set up things like a welcome message that asks what the visitor needs, then routes them based on the answer. Without Plus, you're answering everything manually.

Here is the pattern to expect if you start free, and it is worth picturing before you sign up: a shop runs the free tier for a couple of months, burns through the 25 conversations in the first week of each one, and upgrades to Solo. The question to ask yourself is not whether €14 is affordable — it is whether the conversations that arrive in week one are the ones you would have answered anyway.

The Mira AI add-on, explained

Here's the part that catches people. Mira AI is not included in any Smartsupp plan. It's a paid add-on that starts at €16 per month on top of whatever you're already paying.

Mira is a shopping assistant. It answers common questions from your product pages and FAQs, and it recommends products to shoppers. Think of it as a junior salesperson who never sleeps and never asks for a break.

Add the two lines together yourself, because that is the number that matters: on Solo you are paying the plan fee plus the Mira add-on, which is close to double the headline price. It is still cheap next to most paid chatbot plans, but if you are comparing tools by their advertised starting price, Smartsupp's number looks very different once AI enters the picture.

Also worth knowing before you buy: Mira's focus is narrow. It's built for product recommendations and FAQ answers, not general customer support deflection. If your inbox is full of "where's my order" questions, Mira isn't designed for that. Tidio's Lyro AI is closer to that use case.

When Mira AI is worth the extra €16

Mira makes sense if you sell physical products and get a lot of "which one should I buy" questions. A skincare brand, a supplement store, a shop with a big catalog — those are Mira's sweet spots. It can nudge a browsing shopper toward a specific product, which is where chat actually moves revenue.

It makes less sense if your chat volume is mostly support. Returns, shipping delays, order changes — Mira isn't built for that, and you'd be paying €16 for a tool that handles a small slice of your messages.

One more thing: Mira is priced per month regardless of how many conversations it handles. That's a flat cost, which is refreshing compared to Tidio's Lyro credits or Intercom's per-resolution billing. You don't have to do math on every conversation.

How Smartsupp compares to Tidio

Tidio is the closest competitor, and the comparison comes down to what you need AI for. Tidio's paid plans start at $24.17 per month billed yearly, and the free plan gives you 50 conversations per month — double Smartsupp's free tier.

Tidio's Lyro AI answers questions from your FAQ automatically, and the first 50 AI conversations are free for life. After that, credits get consumed quickly on cheaper plans, which is a real downside. But Lyro is built for support deflection, not product recommendations, so it solves a different problem than Mira.

Where Tidio pulls ahead is integrations. Shopify, WordPress, and WooCommerce syncs are deep. If you're on Shopify and want chat that talks to your order data, Tidio is the more natural fit. Smartsupp's integrations are lighter.

Where Smartsupp wins is price and channel breadth on the free plan. WhatsApp and Messenger included for free is genuinely rare. Tidio charges more once you scale past the free tier.

How Smartsupp compares to Crisp

Crisp is the other budget option worth a look, and its pricing model is different in a way that matters. Crisp starts at €45 per workspace per month — not per agent. If you have five people answering chat, that's still €45. Smartsupp charges per operator on Solo, so a bigger team pushes you toward higher tiers.

Crisp bundles a shared inbox, chatbot, campaigns, and a knowledge base into that flat fee. It's more of an all-in-one than Smartsupp. The trade-off is AI: Crisp's AI features are lighter than Tidio's or Botpress's, and the free plan has zero AI credits.

For a two-person store, Smartsupp is cheaper. For a five-person team that wants one inbox for chat and email, Crisp's flat pricing wins.

The honest downsides of Smartsupp

Smartsupp is a good tool, but it has real limits. The free plan's 25 conversations and 14-day history are tight enough that most active stores will outgrow it within weeks. Automation requires Plus, so you're paying €21 before Flows unlock. And Mira AI is an add-on on every plan — there's no AI included in the base price, which is unusual in 2026.

The other thing to watch is that Smartsupp isn't a helpdesk. If you need ticketing, email marketing, or a shared team inbox, you'll be bolting on other tools. Tidio and Crisp both cover more ground in one place.

None of that makes Smartsupp a bad buy. It makes it a specific buy. If you're a solo operator selling products and you want cheap chat with WhatsApp included, Smartsupp is excellent value. If you need AI that deflects support tickets, look at Tidio. If you need a flat-priced inbox for a team, look at Crisp.

**Our recommendation.** For a one-person store doing under a few hundred chats a month, Smartsupp Solo at €14 is the best value in this comparison. Add Mira only if product recommendations are a real part of your sales motion.

For a small e-commerce team that wants AI answering FAQs and a generous free plan to test with, Tidio is the stronger pick. The Shopify, WordPress and WooCommerce sync is the deepest in this comparison, which matters when most of your questions are really order questions.

For a team of three or more that wants chat, email, and a knowledge base in one flat-priced tool, Crisp is worth the higher entry cost. The per-workspace model gets cheaper as you add people.

Check each vendor's site for current pricing before you commit — all three have changed their plans in the past year, and Smartsupp's add-on pricing in particular is worth confirming directly.