LiveChat vs Freshchat (Freshworks)
Two popular tools, one honest comparison — so you can pick in five minutes instead of five hours.
Quick verdict
Choose LiveChat if: support teams matters most to you and $20/agent/mo fits your budget.
Choose Freshchat (Freshworks) if: you need growing support teams instead — omnichannel: web, whatsapp, apple business messages.
Side-by-side comparison
| LCLiveChat | FCFreshchat (Freshworks) | |
|---|---|---|
| Starting price | $20/agent/mo | $15/agent/mo |
| Free plan | No (14-day trial) | Yes |
| Best for | Support teams | Growing support teams |
| Biggest strength | Rock-solid reliability, around since 2002 | Omnichannel: web, WhatsApp, Apple Business Messages |
| Biggest drawback | No free plan | Best features need higher tiers |
| Key features | Live chat, AI Assist, Ticketing | Omnichannel, Freddy AI, Bot builder |
| Our rating | 4.5 / 5 | 4.2 / 5 |
Ready to try? Both have solid options:
Try LiveChatTry Freshchat (Freshworks)Which one wins overall?
By our scoring, LiveChat edges ahead (4.5 vs 4.2) — mainly because rock-solid reliability, around since 2002. But "best" depends on your situation: LiveChat and Freshchat (Freshworks)target slightly different users, so read the quick verdict above before deciding.
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