Chatwoot vs Crisp
Two popular tools, one honest comparison — so you can pick in five minutes instead of five hours.
Quick verdict
Choose Chatwoot if: teams wanting data ownership matters most to you and $19/agent/mo billed yearly (Startups) fits your budget.
Choose Crisp if: you need budget-conscious startups instead — flat per-workspace pricing — cheap for big teams.
Side-by-side comparison
| CWChatwoot | CRCrisp | |
|---|---|---|
| Starting price | $19/agent/mo billed yearly (Startups) | €45/workspace/mo |
| Free plan | Yes (Hacker: 2 agents, 500 conv/mo; self-hosted Community Edition free) | Yes (2 seats, no AI credits) |
| Best for | Teams wanting data ownership | Budget-conscious startups |
| Biggest strength | MIT-licensed Community Edition — self-host the full feature set at $0 | Flat per-workspace pricing — cheap for big teams |
| Biggest drawback | Self-hosting means running Rails, Postgres, Redis and Docker yourself | AI features lighter than Tidio or Botpress (free tier has zero AI credits) |
| Key features | Live chat, Omnichannel inbox, Captain AI | Shared inbox, Chatbot, Campaigns |
| Our rating | 4.5 / 5 | 4.4 / 5 |
Ready to try? Both have solid options:
Try ChatwootTry CrispWhich one wins overall?
By our scoring, Chatwoot edges ahead (4.5 vs 4.4) — mainly because mit-licensed community edition — self-host the full feature set at $0. But "best" depends on your situation: Chatwoot and Crisptarget slightly different users, so read the quick verdict above before deciding.
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